About Us

Eye Med Management Solutions’ professional staff guarantees you maximum reimbursement. We are a team of certified ophthalmic coding specialists and offer a comprehensive knowledge of ophthalmic billing, coding, claims processing, collections, consulting, training, and office management. You will be able to reach us by phone – we don’t outsource overseas.


Founder and President Susan Stratton, COE, OCS, brings over 30 years of practice management experience. She is active in the American Academy of Ophthalmic Executives, the American Society of Ophthalmic Administrators, OWL: Ophthalmic World Leaders, and has achieved the prestigious Certified Ophthalmic Executive (COE) designation in ASOA.

With the ever-changing healthcare industry, Eye Med Management Solutions stays up to date on coding and billing guidelines, along with public policy issues, through industry training and seminars. We guarantee your practice will see increased revenues. Our success is measured by your success.


We’ve developed a successful, streamlined billing process and work closely with you and your staff to implement it. We know the challenges practices face and we bring a unique perspective to help deal with these challenges. This is what sets us apart.

Revenue can be lost nearly anywhere in the billing cycle. Our list of services covers the entire spectrum – from patient registration to collections. Below is just a shortlist of our comprehensive services.

Ophthalmologist discussing Medical Billing with a patient

  • Demographic and charge entry, verify CPT, ICD-10, and modifiers
  • Electronic claims filing, paper, and secondary claims
  • Post all payments (including VSP) and contractual adjustments
  • A/R follow-up
  • Patient statements
  • Denial management
  • Refund processing
  • Pre-collection services
  • Dashboard analytics which allows you to easily monitor your practice’s financial performance at a glance

It’s important that the entire billing process works seamlessly together, from patient registration to collections. That’s why we offer all of this with our billing service. We consider ourselves an extension of your practice. We are proud to say we have increased reimbursements for every practice we serve. Our goal is to maximize your profits and make sure you are receiving every dollar you’ve worked for.


Ophthalmology Professional smilingHow does your billing department stack up? Our proven approach has enabled our clients to increase revenue as much as 300%.

  • We exceed best practices benchmarks for billing and accounts receivable
  • Over 99% clean claims on the first submission
  • Net collection rate > 99%
  • Days in A/R ratio < 24 days
  • A/R > 90+ days < 5%
  • Claim denial rate < 1%
  • Certified ophthalmic coding specialists

We take the billing calls out of your office. Patient and insurance calls come directly to us which frees up your staff for other duties. This gives you the time to dedicate to your patients and practice medicine. We provide a high level of patient customer service because we know your patients are your top priority.

Cash flow is key and your days in A/R have a significant impact on your bottom line. By outsourcing your medical billing to Eye Med Management Solutions your claims will be submitted faster and with fewer errors, so you receive payments in the shortest amount of time.

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