RCM with precision. Leadership with heart.
At Eye Med Management Solutions, we’re more than just your revenue cycle management company—we’re your strategic partner in practice growth.
Founded by Susan Stratton, COE, OCS, a nationally recognized leader with over 30 years of ophthalmology practice management experience, our firm is built on deep industry knowledge, relationships, integrity, and results. Susan’s active involvement with the American Academy of Ophthalmic Executives (AAOE), the American Society of Ophthalmic Administrators (ASOA), and OWL: Ophthalmic World Leaders ensures we stay ahead of evolving billing guidelines and healthcare policy through continuous education and training.
Our professional staff includes certified ophthalmic coding specialists who deliver maximum reimbursement with accuracy and efficiency. We offer comprehensive expertise in billing, coding, claims processing, collections, consulting, training, and office management. We never outsource overseas—you’ll always reach us directly by phone, because we believe in responsive, personal service.
Leadership That Goes Beyond Billing
We include fractional leadership consulting at no additional cost because we believe operational excellence begins with empowered teams and culture-driven strategy.
Elise Levine, MAG, our Chief Experience Officer, is a gerontologist, educator, and nationally recognized practice management expert. A former AAOE board chair, Elise blends operational strategy with heart-centered leadership to help practices transform not just their revenue cycle—but their culture. With experience spanning Medicare carriers, clinical research, and practice administration, she brings a holistic lens to every engagement. From front desk operations to SOP development and patient advocacy, Elise helps teams align with their values and deliver peak experiences—for staff and patients alike.
Lindsay Stratton, MHA, OCS, our Director of Operations, joined Eye Med in 2009 and leads billing operations with a focus on quality, efficiency, and client satisfaction. With a background in politics and EHR implementation, Lindsay brings a unique perspective to ophthalmic billing. She’s known for her expertise in healthcare legislation and her ability to help practices navigate complex reimbursement policies. Her systems knowledge ensures seamless integration and optimized performance across platforms. Lindsay is a sought-after speaker and recognized authority in billing best practices.
Together, our leadership team offers a powerful combination of technical precision, strategic insight, and compassionate support.
Our Results Speak for Themselves
- Revenue increases up to 300%
- Over 99% clean claims on first submission
- Net collection rate > 99%
- Days in A/R < 24 days
- A/R > 90+ days < 5%
- Claim denial rate < 1%
We’ve increased reimbursements for every practice we serve. Your success is our success.
Comprehensive Services
- Demographic and charge entry, CPT/ICD-10/modifier verification
- Electronic and paper claims filing (including secondary claims)
- Payment posting (including VSP) and contractual adjustments
- A/R follow-up and denial management
- Patient statements and refund processing
- Pre-collection services
- Dashboard analytics for real-time financial performance
- NEW: Fractional consulting services on all aspects of practice management—included in your monthly fees!
We handle patient and insurance calls directly, freeing your staff to focus on care. We consider ourselves an extension of your practice—and we treat your patients with the same respect and responsiveness you do.
Let’s build a practice that reflects your mission—and gets you every dollar you’ve earned.
