RCM with precision. Leadership with heart.
At Eye Med Management Solutions, we’re more than just your revenue cycle management company—we’re your strategic partner in practice growth.
Founded by Susan Stratton, COE, OCS, a nationally recognized leader with over 30 years of ophthalmology practice management experience, our firm is built on deep industry knowledge, relationships, integrity, and results. Susan’s active involvement with the American Academy of Ophthalmic Executives (AAOE), the American Society of Ophthalmic Administrators (ASOA), and OWL: Ophthalmic World Leaders ensures we stay ahead of evolving billing guidelines and healthcare policy through continuous education and training.
Our professional staff includes certified ophthalmic coding specialists who deliver maximum reimbursement with accuracy and efficiency. We offer comprehensive expertise in billing, coding, claims processing, collections, consulting, training, and office management. We never outsource overseas—you’ll always reach us directly by phone, because we believe in responsive, personal service.
Leadership That Goes Beyond Billing
We include fractional leadership consulting at no additional cost because we believe operational excellence begins with empowered teams and culture-driven strategy.
Together, our leadership team offers a powerful combination of technical precision, strategic insight, and compassionate support.
SUSAN STRATTON
our Chief Executive Officer, brings over three decades of specialized expertise to ophthalmology practice management as the founder of Eye Med Management Solutions. Since establishing the company in 2004, Susan has transformed her vision of comprehensive practice optimization into reality, going far beyond traditional medical billing to deliver strategic financial solutions.
As a recognized authority in ophthalmology finance and reimbursement, Susan partners with practices to unlock their full revenue potential. Her consultative approach combines deep industry knowledge with practical strategies that directly impact the bottom line. Under her leadership, Eye Med Management Solutions has become a trusted ally to ophthalmology practices seeking to strengthen their financial foundation and operational efficiency.
Susan’s commitment to the ophthalmic community extends well beyond her business. She maintains active involvement in industry organizations, including the American Academy of Ophthalmic Executives, the American Society of Ophthalmic Administrators, and OWL: Ophthalmic World Leaders. Her dedication to professional excellence is further demonstrated through her achievement of Certified Ophthalmic Executive (COE) status with ASOA.
Driven by a mission to optimize the financial health of ophthalmology practices nationwide, Susan and her team continue to set the standard for comprehensive practice management solutions in the specialty.
A word from the President
“I was an ophthalmic administrator for over 25 years before I started Eye Med Management Solutions in 2004. I treat my clients as if they were my own office, and in addition to the billing process, I am always bringing them little pearls to enhance productivity, patient experience, marketing, and staff efficiency. I will always be an ophthalmic administrator at heart. I will work to ensure that your transition to our billing service is convenient and seamless.Our staff are Ophthalmic Coding Specialists certified by the American Academy of Ophthalmology. Eye Med Management Solutions exceeds industry benchmarks in claims submissions and aged accounts receivables. We will remove the headaches that accompany claims reimbursement by providing you with over 40 years experience in ophthalmology billing and practice management.”
ELISE LEVINE
our Chief Experience Officer, is a gerontologist, educator, and nationally recognized practice management expert. A former AAOE board chair, Elise blends operational strategy with heart-centered leadership to help practices transform not just their revenue cycle—but their culture. With experience spanning Medicare carriers, clinical research, and practice administration, she brings a holistic lens to every engagement. From front desk operations to SOP development and patient advocacy, Elise helps teams align with their values and deliver peak experiences—for staff and patients alike.
LINDSAY STRATTON
our Chief Operations Officer, joined Eye Med Management in 2009 and leads billing operations with a focus on quality, efficiency, and client satisfaction. With a background in politics and EHR implementation, Lindsay brings a unique perspective to ophthalmic billing. She’s known for her expertise in healthcare legislation and her ability to help practices navigate complex reimbursement policies. Her systems knowledge ensures seamless integration and optimized performance across platforms. Lindsay is a sought-after speaker and recognized authority in billing best practices.
